BPR, PI 등, 그 동안 비즈니스 프로세스에 대한 수많은 연구가 이루어졌으며, 회사에서도 경쟁력을 높이기 위해 비즈니스 프로세스를 정의하고 개선하려는 시도가 많아지고 있습니다. 본 논문은 서비스 산업에 종사하고 있는 25명의 비즈니스 프로세스 관련 담당자를 설문조사 함으로써 연구와 현실에서의 인식 차이를 조사하였습니다. 분석 내용은 1) 비즈니스 프로세스 기본 개념 관점, 2) 모델링과 마이닝 관점, 3) 분석 및 개선 등의 관점으로 분류되었고, 각각 문헌 조사와 설문조사 내용으로 정리되어 있습니다. 본 논문은 이론과 현실의 차이를 분석한 좋은 내용이지만, 서비스 산업의 특성을 감안해야 할 것으로 보입니다. 또한 25명이라는 샘플 숫자가 조금 아쉬움으로 남습니다.

논문명
Business process perspectives: Theoretical developments vs. real-world practice

저자
K. Vergidis*, C.J. Turner, A. Tiwari (Decision Engineering Centre, School of Applied Sciences, Cranfield University, Cranfield, Bedfordshire MK43 0AL, UK)

수록저널
International Journal of Production Economics (SCIE / IF: 0.995 / 5-Year IF: 1.490)

Abstract
Business processes have been discussed for more than a decade now. However, there are not as of yet comprehensive and substantial benefits that can justify the hype around the concept. This paper contrasts and summarises the main findings of literature research and a targeted survey conducted within the service industry in order to investigate the current state of research and practice regarding key aspects of business processes. The survey involved the participation of 25 respondents working in service industry sectors such as finance, public sector and consultancy. The paper demonstrates that although theoretical developments are dealing with sophisticated issues around business processes, the service industry is reluctant to adopt a similar perspective and still uses simple and manual techniques in dealing with business processes. The main reason is that the service industry is not convinced that a business process approach could bring significant tangible and measurable benefits. This is due to the fact that there is no comprehensive and systematic solution proposed in terms of a fully functional business process software suite. The requirements for an integrated business process management tool include some of the paper’s findings. 2008 Elsevier B.V. All rights reserved.